This website is operated and copyrighted by Ranchlands Business Group Inc. on behalf of Ranchlands IT Services, a wholly owned subsidiary.
Personal Information Protection Policy
Ranchlands Computers is committed to safeguarding the personal information
entrusted to us by our clients. We manage your personal information in accordance with
Alberta’s Personal Information Protection Act and other applicable laws. This policy
outlines the principles and practices we follow in protecting your personal information.
What is personal information?
Personal information means information about an identifiable individual. This includes an
individual’s name, home address, email address, phone number and date of birth.
What personal information do we collect?
We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:
- pull a credit check and/ or grant credit
- contact an individual in order to respond to any inquiry
- notify clients of upcoming events of interest
- notify clients if they win a contest
We normally collect client information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.
We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information.
Cookies and Non-Identifying Information
Ranchlands IT Services may use both session cookies (which are automatically deleted from your computer when you close your browser session) and persistent cookies (which remain on your computer between sessions) to facilitate your ability to use the website efficiently and effectively. By using our website while your browser is set to accept cookies, we imply your consent to them.
If you are using our website, we and/or our trusted third party agents track your movement through our website and collect statistics about your navigation, such as page views and time spent on the website, using click stream data and tag software. This information about your visit to our website is then aggregated with the information about other individuals’ visits. Using this non-identifying information, we strive to continually improve and enhance the online experience of all of our customers, to evaluate the success of marketing campaigns and to report on aggregated site usage. In no case is click stream data or tag software used by us to collect or store personally identifiable information.
We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.
We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent orally (by telephone) or electronically (by clicking a button).
In cases that do not involve sensitive personal information, we may rely on “opt-out” consent. For example, we may disclose your contact information to other organizations that we believe may be of interest to you, unless you request that we do not disclose your information.
A client may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.
How do we use and disclose personal information?
We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use client contact information to deliver goods. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessary.
If we wish to use or disclose your personal information for any new business purpose, we
will ask for your consent.
How do we safeguard personal information?
We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.
In some cases we may ask for a written request for correction.
We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal
We will notify the Office of the Information and Privacy Commissioner of Alberta, without
delay, of a security breach affecting personal information if it creates a real risk of
significant harm to individuals.
We retain client personal information only as long as is reasonable to fulfil the purposes for
which the information was collected or for legal or business purposes.
We render client personal information non-identifying, or destroy records containing
personal information once the information is no longer needed.
We use appropriate security measures when destroying client personal information,
including shredding paper records and permanently deleting electronic records.
Access to records containing personal information
Clients of Ranchlands Computers have a right of access to their own personal information in
a record that is in our custody or under our control, subject to some exceptions. For
example, organizations are required under the Personal Information Protection Act to
refuse to provide access to information that would reveal personal information about
another individual. Organizations are authorized under the Act to refuse access to
personal information if disclosure would reveal confidential business information. Access
may also be refused if the information is privileged or contained in mediation records.
If we refuse a request in whole or in part, we will provide the reasons for the refusal. In
some cases where exceptions to access apply, we may withhold that information and
provide you with the remainder of the record.
You may also request information about our use of your personal information and any
disclosure of that information to persons outside our organization. You may also request a correction of an error or omission in your personal information.
We will respond to your request within 45 calendar days, unless an extension is granted.
We may charge a reasonable fee to provide information, but not to make a correction. We
will advise you of any fees that may apply before beginning to process your request.